Our expertise revolves around the ability to use a systematic approach to re-engineering business processes to achieve more efficient results, while maintaining or increasing current performance levels. Achieving results require the understanding of four key elements essentials:
- Customer focus is priority number one
- Process needs to align to business goal
- Reporting and Metrics are the key to improvement
- Establishing internal ownership of individual process and performance indexes is required for continued adherence
We will familiarize ourselves with your operations, and as we leave, your business will produce, manufacture, interface with customers and manage internal workload more efficiently than ever before.
Process Improvement
Our extensive experience in the call center world allows us to help you with the following:
- Sizing and set-up of call center real-estate
- Technological recommendations for servicing the customer (IVR, CTI, ACD)
- Metrics and Management
- Outsourcing of call-center functionality
- Identification and elimination of re-work and manual processes
Solutions are adaptable thereby allowing our customer the option to control the final build or leave it to our experienced staff to manage their clients.
Reporting Solutions
ADMS is a recognized provider of developing reporting solutions that aid clients effectively manage their company. Our reporting toolkit includes:
- A vast server farm that allows for the management of large Datamations.
- Ability to cross reference and match data to identify gaps in process and target on areas to improve.
- We are able to create custom built Executive, KPI and Operational reporting to adapt to your needs and requirements using solutions such as web reporting, flash, etc.
- Proficient in analyzing and creating operational data reporting to be used to proactively monitor and manage your business.
- Create data driven applications that can eliminate unnecessary manual work saving time and money.
Information Management
Our integrated and flexible Managed Service solutions are by design intended to enable customer flexibility to optimize asset utilization and management execution.
- Information Management solutions
- Executive scorecard development
- KPI assessment and development
- Performance monitoring and management
- CRM
Solution options are adaptable to maximize customer centric skills while optimizing supply chain management and Industry experience.
Performance Management
While we will continue to leverage our expertise in telecommunications and internet service provider firms, we also have an ambitious plan to expand our operations into government services and other service provider organizations. Business to Consumer organizations dealing in sales, order placement and capture, provisioning of service, billing and service assurance are all largely transactional in nature, and are all dependant upon smooth flowing information management tools and business processes to ensure end consumer satisfaction and organizational efficiency. Building off of the knowledge in these areas in our Telecommunications/ISP practice, we will develop a capability to bring these same skills, insights and capabilities to similar mass market organizations.
Managed Services
Our Managed Service solutions are created to allow each customer the versatility to optimize asset utilization and management execution. Our Managed Services solutions
- Physical Web and Database hosting
- Remote Web and Database hosting management
- Database Design and Architecture
- System Maintenance, Monitoring and Escalation management
Solution options are adaptable to maximize customer centric skills while optimizing supply chain management
Tech Support
Our flexible and systematized Technical Support solutions are designed to eliminate technology delays and management risks while allowing customer compliancy.
- Technical Support solutions
- Remote Level 1, Level 2 or Level 3 support
- On site Level 1, Level 2 or Level 3 support
- Technical Support solution architecture and design
- Customizable Mobile Technical Support services
Solution options are adaptable to maximize customer centric skills while optimizing supply chain management and Industry experience.